Privacy Policy

Daganoss Digital Sdn. Bhd. ("Daganoss", "we", "us" or "our") respects your privacy and is committed to protecting your Personal Data.

This Privacy Policy explains how we collect, use, store, disclose and protect your Personal Data when you use our websites, software platforms, applications and services, including products operated by Daganoss such as DagangNow.

1. Personal Data We Collect

Depending on how you interact with us, we may collect:

• your name, email address, phone number and address;
• account and login information;
• company and business information;
• merchant and store information;
• order, transaction and delivery information;
• payment, refund, commission and payout information;
• affiliate or agent information;
• communications with our support team;
• information and content you submit to our services;
• prompts and content submitted to AI-powered features;
• IP address, browser type, device information and usage activity;
• marketing preferences; and
• other information necessary to provide our services.

Where you provide Personal Data about another person, you are responsible for ensuring that you have the authority to provide that information to us.

2. How We Collect Personal Data

We may collect Personal Data:

• directly from you when you register, subscribe or use our services;
• when you contact our support or sales teams;
• when you make or receive an order or payment;
• from merchants or business customers using our platforms;
• through cookies, server logs and analytics technologies;
• from payment, logistics and technology service providers; and
• from other sources where permitted by law.

3. How We Use Personal Data

We may use Personal Data to:

• create and manage accounts;
• provide and operate our services;
• manage subscriptions;
• process orders, payments, refunds and payouts;
• operate affiliate or agent programmes;
• provide customer support;
• provide AI-powered features;
• improve our products and services;
• prevent fraud and protect platform security;
• communicate important account or service information;
• send marketing communications where permitted;
• comply with legal and regulatory requirements; and
• protect our legal rights and legitimate business operations.

We will not use your Personal Data for purposes that are unrelated to the purposes described in this Privacy Policy unless permitted or required by law.

4. Merchant and Customer Data

Certain Daganoss services allow merchants and businesses to collect and manage Personal Data relating to their customers, employees, affiliates or agents.

In these situations, the merchant or business may be responsible for deciding why and how the Personal Data is used, while Daganoss provides the technology and processes the information as part of providing the service.

For requests involving information held by a particular merchant, you may need to contact that merchant directly.

5. Artificial Intelligence Features

Some Daganoss products may include artificial intelligence or automated features.

When you use these features, we may process information such as:

• prompts and instructions;
• messages;
• uploaded documents or images;
• business or product information;
• generated responses; and
• feedback about generated results.

We may use AI to assist with content generation, recommendations, customer support, business insights, automation, fraud detection and other service-related functions.

AI-generated content may contain errors and should be reviewed before being used for important decisions.

Additional information may be provided for specific AI features where appropriate.

6. Sharing of Personal Data

We may share Personal Data only where necessary with:

• cloud and technology service providers;
• payment service providers;
• logistics and delivery providers;
• communication and email service providers;
• analytics and security providers;
• merchants involved in the relevant transaction;
• professional advisers such as lawyers, auditors and accountants;
• government or regulatory authorities where required by law; and
• other parties where you have authorised us to do so.

We may also disclose relevant information in connection with a merger, acquisition, investment, restructuring or sale of the business.

We require our service providers to handle Personal Data appropriately and only for authorised purposes.

7. International Data Transfers

Some of our technology providers or service providers may process Personal Data outside Malaysia.

Where Personal Data is transferred outside Malaysia, we will take reasonable steps and apply appropriate safeguards in accordance with applicable Malaysian data protection laws.

8. Cookies

Our websites and applications may use cookies and similar technologies to:

• keep users signed in;
• remember preferences;
• maintain security;
• understand how our services are used;
• measure performance; and
• improve our products and services.

You may manage cookies through your browser settings. Disabling certain cookies may affect some features of our services.

9. Data Retention

We keep Personal Data only for as long as reasonably necessary for:

• providing our services;
• maintaining business and transaction records;
• preventing fraud;
• resolving disputes;
• meeting contractual obligations; and
• complying with applicable laws.

When Personal Data is no longer required, we will take reasonable steps to delete, destroy or anonymise it.

10. Data Security

We use reasonable technical and organisational security measures to protect Personal Data from loss, misuse, unauthorised access, disclosure, alteration or destruction.

Our security measures may include:

• access controls;
• authentication;
• encryption;
• system monitoring;
• secure development practices;
• backups;
• incident response procedures; and
• security reviews of service providers.

No online system can guarantee complete security. Users are also responsible for keeping their passwords and account credentials secure.

11. Data Breaches

If a Personal Data breach occurs, Daganoss will investigate the incident, take reasonable steps to contain and reduce the impact, and make notifications to the relevant authorities or affected individuals where required by law.

12. Your Rights

Subject to applicable Malaysian law, you may have the right to:

• request access to your Personal Data;
• request correction of inaccurate Personal Data;
• withdraw consent where processing is based on consent;
• opt out of direct marketing;
• request data portability where applicable; and
• raise a complaint about how your Personal Data is handled.

To exercise your rights, please contact us using the details below.

We may need to verify your identity before processing a privacy request.

13. Marketing Communications

Where permitted, we may send information about:

• new products and features;
• promotions;
• events;
• educational content; and
• other Daganoss services.

You may unsubscribe from marketing communications at any time.

You may still receive important service-related messages such as account, payment, security and transaction notifications.

14. Third-Party Services

Our services may contain links to or integrations with third-party services such as payment providers, social media platforms and logistics providers.

These third parties operate under their own privacy policies and Daganoss is not responsible for their independent privacy practices.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on our website with the updated revision date.

Where significant changes are made, we may provide additional notice through email, our platform or other appropriate channels.

16. Contact Us

For questions, requests or complaints relating to privacy or Personal Data, please contact:

Daganoss Digital Sdn. Bhd.
Company No. 202601009074 (1671172-V)

B-02-03, Jalan Medan Pusat Bandar 5
Paragon Point, Seksyen 9
43650 Bandar Baru Bangi
Selangor, Malaysia

Privacy Email: info@daganoss.com